PokerStars FAQ Portal

The FAQ portal has answers on every aspect of playing at PokerStars. Click the links below for the most frequently asked questions (FAQs) about passwords, depositing funds, security and more.

Top Support FAQ

I forgot my password. How do I get a new one?
I cannot connect to your server, what should I do?
I am missing a feature I previously used/need to use – how do I get the full-feature version of your software?

Top Deposit & Cashout FAQ

How do I make a deposit?
I am having problems making a deposit. How do I get help?
How do I request a cashout?

Top Security FAQ

I have attempted to make a deposit on my account and I receive an error message stating that Deposits and Cashouts are disabled on my account. Why is this?
How can I make a player to player transfer from my PokerStars account?
How many accounts am I allowed to have?

Top How to Play FAQ

What is the minimum buy-in?
How do I register for a poker tournament?
How many play money poker chips do I start with? What if I run out of chips?

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

» See the Special Offers

Live Poker

Qualify for the biggest live poker events in your region and around the world, with freerolls and satellite qualifiers running now.

» Find out about Live Events