What is a PokerStars PIN?
A PokerStars PIN’ is a six digit number that is issued by PokerStars, in addition to your password. Once a PokerStars PIN is set for your account, you will be required to enter your PokerStars PIN number by clicking on an on-screen keypad, every time you login.
Each time you try to login to your PokerStars account, the numbers will change position. That will stop most keyloggers from recording where you click and what buttons you press and help to protect the security of your account.
The use of the PokerStars PIN also enhances account security by providing an additional validation number, which would prevent you from being exposed to certain types of ‘phishing’ and ‘social engineering’ scams.
The numbers on the on-screen keypad change position every time you login.
Q.How can I set up this feature on my account?
“There are two steps to this process. You will need to first ‘Request’ a PokerStars PIN. Once you request your PokerStars PIN number, you can then ‘Enable’ the setting on your account. To request and activate this feature on your account, follow the instructions below.
1. Requesting a PokerStars PIN :
1.1 Log into your account
1.2 Click ‘Account’ on the bar in the PokerStars lobby, then select ‘Login Security Settings’.
1.3 Next, click ‘Request new PokerStars PIN’, and then confirm your request.
1.4 An E-mail containing the PokerStars PIN will be sent to the e-mail address that is registered on your account. Once you receive your ‘PokerStars PIN’, you will then need to enable it (see below).
2. Enable your PokerStars PIN :
2.1 After you have received your PokerStars PIN, log into your PokerStars account as normal.
2.2 Click ‘Account’ on the menu bar in the PokerStars lobby, then select ‘Login Security Settings’.
3. Check or tick the check box next to PokerStars PIN.
4. Click ‘OK’.
5. Follow the instructions on the subsequent screens.
6. You will now get a confirmation message.
Q.Is there a way to turn this feature off after I have enabled it on my account?
Yes. In order to turn the feature off, please follow the below instructions:
1. Log into your account.
2. Click ‘Account’ on the menu bar in the PokerStars lobby.
3. Select ‘Login Security Settings’.
4. Clear the appropriate checkbox in the Login Security Settings Portal.
5. Click ‘OK’.
Q.What happens if I lose my PokerStars PIN?
If you lose your PokerStars PIN, you can request a new one, which will be sent to your email address. Open the PokerStars software, provide your username and password, then click ‘PokerStars PIN Recovery Service’ when prompted for your PokerStars PIN.
If you lose your PokerStars PIN and no longer have access to the email address registered to your PokerStars account, please email firstname.lastname@example.org
Q.Will using a PokerStars PIN make my account completely secure?
The use of this feature can enhance your PokerStars account security and reduce your risk to key loggers and phishing attacks. However no single feature in itself can completely eliminate the risk involved.
Be aware that if an unauthorised individual is able to get access to your incoming emails they will be able to request a new PokerStars PIN for your account.
A PokerStars PIN helps to reduce the risk, and is an important part of our comprehensive security strategy.
We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.
Our support team has assembled a list of questions that players often ask them, along with all the answers.
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