PokerStars Responsible Gaming FAQ
“Responsible gaming” means that the people of PokerStars take seriously their obligation to keep online games fun and safe. That means preventing underage people from playing and helping those who may not have control over their playing
You can read our responsible gaming policy on our website. You may also see it on the PokerStars software main lobby by going to “Help” and then “Responsible Gaming”.
You need to be 18 or the minimum legal age to play online games in your jurisdiction, whichever is greater.
Yes. If you are under 18, you may not play on our play money tables. Furthermore, if you exclude yourself from playing at PokerStars, that exclusion will apply to real money tables and play money tables.
You may choose to exclude yourself from playing on PokerStars for a period of 7 days, 30 days, 60 days, 120 days or 180 days. To do this, go to the main lobby of the PokerStars software, select “Requests”, “Responsible Gaming”, and “Exclude me from playing.”
No. During the self-exclusion period, you will not receive any emails from PokerStars.
No. You will automatically be unregistered from any tournaments which begin during your exclusion period. You will receive refunds per the normal PokerStars policy.
No. You will still have your seat in that tournament.
No. Once you select to self-exclude, the exclusion is irreversible until the end of the period of you have selected.
No. You will receive a pop-up dialog box requesting that you close down the PokerStars software. The exclusion period will begin when you do so.
No. Once you click the self-exclusion box, the exclusion period will start as soon as you close the PokerStars software. You may not cancel the self-exclusion before it starts.
No. You will not be able to deposit or make inter-account transfers with your PokerStars account.
Yes, if you have chosen a self-exclusion period less than 180 days. If you have chosen the 180 day exclusion period, you must withdraw all funds from your PokerStars account.
Yes. You will still be able to log into PokerStars and go to the cashier. You will also be able to shop at the FPP store.
I am concerned that my problem is greater than just PokerStars. Is there a way to completely prevent myself from playing online games?
Yes. Please visit this site: http://www.gamblock.com. They have software which you may use to completely block your access to any online gaming sites, including PokerStars.
Yes! Just go to the PokerStars main lobby, go to “Cashier”, and then “Restrict deposit limits”. You can then set a weekly deposit limits that will be in place for a minimum of 7-days. Of course, if we have set deposit limits for you for any particular deposit method, you may only deposit the lesser of your deposit limit and ours.
Please send us an email at email@example.com. We will get back to you as quickly as possible.
We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.
Our support team has assembled a list of questions that players often ask them, along with all the answers.