Prohibited Jurisdictions: Frequently Asked Questions

General

Our management team regularly review our operations market-by-market to assess commercial opportunities and business risks for our brands. Following a recent review, we have decided to stop offering real money games to players who are physically located in - or have a registered address in - Slovenia from July 4, 2016. Player balances remain safe and secure, and players are able to withdraw their real money balances at their convenience.

As the most licensed poker operator in the world, we support the local regulation of online poker and seek to be the first in line when local licences are offered. We look forward to giving Slovenian players a fun, safe and competitive environment in which to enjoy online poker. We hope to reinstate real money poker in Slovenia as soon as possible.

My account

Your account balance is completely safe. We have always kept player funds separate from the company’s operating funds.

The Cashier is now available for you to cash out the funds in your real money account if you wish.

If you have any unused T$, T€ and/or Tournament Tickets in your account, they will automatically be converted into their equivalent cash value upon entering the Cashier.

You have been unregistered from any future events you were registered for, and the buy-in amounts (if any) returned to your account.

VIP Rewards:

You are welcome to use your StarsCoin to purchase any items in the VIP Store if you wish with the exception of online tournament tickets. Any funds resulting from these purchases will be immediately available for cashout.

Note that you will receive the full prorated value of your VIP Steps progress if the prorated amount is 250 StarsCoin or more.

Yes, any already pending VIP Store orders will be fulfilled; you will receive your purchase as normal.

Cashouts

To make a cashout request, log in to your Stars Account and visit the Cashier.

A pop-up screen will prompt you to cash out your account balance, including the cash value of any T-Money or Tournament Tickets you may have had in your account. Click ‘Cash Out’ and then select from the available cashout options. If you click ‘Close’ you will still be able to initiate a cashout by clicking the ‘Cash Out’ button in the Cashier.

Carefully review the information on the screen showing cashout options before completing your cashout request. Please make sure to check the Cashier for the options and limits available to you.

Processing times:

  1. Direct Bank Transfer: Cashouts will be sent for processing within 72 hours. Please allow up to 5 business days for the funds to appear in your bank account.
  2. VISA and Entropay: Cashouts will be sent for processing within 72 hours. Please allow up to 10 business days for the funds to appear in your bank account.
  3. Skrill: Cashouts will be sent for processing within 72 hours. Once processed, the funds will be immediately available in your Skrill account balance.
  4. NETELLER: Cashouts will be sent for processing within 72 hours. Once processed, the funds will be immediately available in your NETELLER account balance.
  5. MasterCard: Cashouts will be sent for processing within 72 hours. Please allow up to 10 business days for the funds to appear in your bank account.
  6. Wire Transfers: Cashouts will be sent for processing within 72 hours. Please allow 3-5 business days for funds to be credited to your designated bank account.

NOTE:  Visa, Entropay and MasterCard cashout options will only be available if you have used those payment methods to deposit in the last 12 months.

Once you submit your cashout request, an email notification will be sent to your registered email address confirming each transaction made within your Stars Account. Always refer to your confirmation email after you've made a cashout to confirm how your funds will be processed.

Please note that due to the expected high volume of cashout requests, we anticipate a slight delay in processing and delivery of your funds. Rest assured that your funds are safe and we will process your request as soon as possible.

Direct Bank Transfers allow you to cashout funds directly to your bank account. Before initiating your cashout, please make sure to have your current banking information at hand.

To cashout via this method, follow these steps:

  1. Log in to your Stars Account and go to the Cashier.
  2. A pop-up screen will prompt you to cash out your account balance, including the cash value of any T-Money or Tournament Tickets you may have had in your account. Select ‘Cash Out’. If you click ‘Close’ you will still be able to initiate a cashout by clicking the ‘Cash Out’ button in the Cashier.
  3. From the available cashout options, select the ’Direct Bank Transfer’ option and click 'Submit'.
  4. A pop-up window will appear on your screen where you will need to enter your banking information. After filling in the form, click 'Request'.
  5. Once you have successfully registered your bank account in our system, you will be taken back to the cashout screen where you will find your banking details next to the ’Direct Bank Transfer’ option. This time simply click 'Submit'. You will then get a confirmation screen with your cashout request details. If everything is correct, click the 'OK' button.

Direct Bank Transfers are available from $10. They will be sent for processing within 72 hours. Please allow 2-5 business days for funds to be credited to your designated bank account.

  1. Log in to your Stars Account and go to the Cashier.
  2. A pop-up screen will prompt you to cashout your account balance, including the cash value of any T-Money or Tournament Tickets you may have had in your account. Select ‘Cash Out’. If you click ‘Close’ you will still be able to initiate a cashout by clicking the ‘Cash Out’ button in the Cashier.
  3. From the available cashout options, select the ‘VISA/Entropay’ option (which will be associated with the VISA/Entropay card you last used to deposit) and click 'Submit'.
  4. After you click ‘Submit’, you will see a confirmation screen with more details about your cashout. If everything is correct, click the 'OK' button and complete your cashout request

VISA/Entropay cashouts are available from $100.00. They will be sent for processing within 72 hours. Once processed, it can then take up to 10 business days for the funds to be credited on your card.

  1.  Log in to your Stars Account and go to the Cashier.
  2. A pop-up screen will prompt you to cashout your account balance, including the cash value of any T-Money or Tournament Tickets you may have had in your account. Select ‘Cash Out’. If you click ‘Close’ you will still be able to initiate a cashout by clicking the ‘Cash Out’ button in the Cashier.
  3. From the available cashout options, select the ’NETELLER’ option (which will be associated with NETELLER account you last used to make NETELLER deposits) and click 'Submit'.
  4. If you have not previously deposited with us using NETELLER, select the NETELLER option and then enter your NETELLER account details.  Once you have entered and confirmed your NETELLER account details, click ‘Submit’.
  5. After you click ‘Submit’, you will see a confirmation screen with more details about your cashout. If everything is correct, click the 'OK' button and complete your cashout request.

NETELLER cashouts are available from $1.00. They will be sent for processing within 72 hours. Once processed, the funds will be immediately available in your NETELLER account balance.

  1. Log in to your Stars Account and go to the Cashier.
  2. A pop-up screen will prompt you to cashout your account balance, including the cash value of any T-Money or Tournament Tickets you may have had in your account. Select ‘Cash Out’. If you click ‘Close’ you will still be able to initiate a cashout by clicking the ‘Cash Out’ button in the Cashier.
  3. From the available cashout options (depending on your country), select the Skrill option (which will be associated with Skrill account you last used to make Skrill deposits) and click 'Submit'.
  4. After you click ‘Submit’, you will see a confirmation screen with more details about your cashout. If everything is correct, click the 'OK' button.

Skrill cashouts are available from $0.01. They will be sent for processing within 72 hours. Once processed, the funds will be immediately available in your Skrill account balance.

  1. Log in to your Stars Account and go to the Cashier.
  2. A pop-up screen will prompt you to cashout your account balance, including the cash value of any T-Money or Tournament Tickets you may have had in your account. Select ‘Cash Out’. If you click ‘Close’ you will still be able to initiate a cashout by clicking the ‘Cash Out’ button in the Cashier.
  3. From the available cashout options, select the ‘MasterCard’ option (which will be associated with the MasterCard card you last used to deposit) and click 'Submit'.
  4. After you click ‘Submit’, you will see a confirmation screen with more details about your cashout. If everything is correct, click the 'OK' button and complete your cashout request

MasterCard cashouts are available from $100.00. They will be sent for processing within 72 hours. Once processed, it can then take up to 10 business days for the funds to be credited on your card.

Wire Transfers allow you to cashout funds directly to your bank account. Before initiating your cashout, please make sure to have your current banking information at hand.

To cashout via this method, follow these steps:

  1. Log in to your Stars Account and go to the Cashier.
  2. A pop-up screen will prompt you to cash out your account balance, including the cash value of any T-Money or Tournament Tickets you may have had in your account. Select ‘Cash Out’. If you click ‘Close’ you will still be able to initiate a cashout by clicking the ‘Cash Out’ button in the Cashier.
  3. From the available cashout options, select the ’Wire Transfer’ option and click 'Submit'.
  4. A pop-up window will appear on your screen where you will need to enter your banking information. After filling in the form, click 'Request'.
  5. Once you have successfully registered your bank account in our system, you will be taken back to the cashout screen where you will find your banking details next to the ’Wire Transfer’ option. This time simply click 'Submit'. You will then get a confirmation screen with your cashout request details. If everything is correct, click the 'OK' button.

NOTE: We cover all fees charged by the sending bank. Players are responsible for any fees charged by their bank or intermediary banks (if applicable) for receiving a wire transfer.

Wire Transfers are available from $50,000. Wire Transfer cashouts will be sent for processing within 72 hours. Please allow 3-5 business days for funds to be credited to your designated bank account.

For additional information on how to fill in your banking details, please click here.

Unfortunately, real money transfers between players are not allowed.

Playing on PokerStars and Full Tilt

In the event that you are now resident in another country than Slovenia, and can prove it, you are free to play on our site from your new residence. However, to do so, you will be required to submit proof that you are actually resident in another location to have your privileges reinstated. Acceptable proof consists of copies of government-issued photo identification as well as a recent utility bill showing your new physical address.

Please contact us at this address  to handle this process.

No. Players who attempt to play for real money while they are physically located in Slovenia with the aid of VPNs or other technical workarounds will lose their playing privileges and/or funds in their account in accordance with Section 5.11 of our Terms of Service.

No, the same restrictions on real money play which apply to PokerStars.eu and FullTilt.eu will be applied to PokerStars.FR.

You may not play for real money, make deposits or make any real money transfers while you are physically located in Slovenia under any circumstances. Even if you are simply visiting, you may not play on PokerStars or Full Tilt while you are there.

Yes, you are free to continue to play for play money on our .net site. However, players may not participate in freeroll tournaments which have real money prizes or any other prizes other than play chips.

Yes, purchasing Play Money chips remains available and you are welcome to participate in Play Money tournaments and ring games.

Live Events

You are still welcome to play in the PCA or at any of our live poker tours. Unfortunately, you will not be able to deposit money to buy in directly to these events through PokerStars or have any winnings deposited to your Stars Account, but you can use the remaining balance in your account to register in our live events.

Yes, players are eligible to play in all PokerStars-sponsored live events. Tournament packages and buy-ins won or otherwise earned on PokerStars or Full Tilt will be honoured.

Yes. Email registrations@pslive.com to register. Please note that you can only register by this method if you have enough money in your account to cover the entire buy-in, as you cannot deposit to supplement your account balance.