Reasons why we need verification documents

As part of our license and legal requirements, we are obliged to obtain certain information from our customers to ensure that we have documented proof of their age, identity, and address.

By providing your documents, you will have additional benefits as a player, such as faster processing of transfers, deposit limit increases, and withdrawals. You can send your documents using our Contact Us form.

A link to the form can be found as follows (where applicable):

Website and Desktop

Help → Contact Us

Mobile app

The menu (Android) or More (iOS), then:

Settings & Tools → Support → Contact Support

Once you open the form, select:

    • Category: Account Security and Verification
    • Sub-category: Upload Documents

To watch an instructional video (in English only) covering the steps to upload your documents, just hit the play button!




Did this article answer your question?

Related Help Articles