Responsible Play - Important update from our Responsible Gaming Team

In light of these turbulent and challenging times people worldwide are facing, we appreciate that our customers’ entertainment habits may change or be influenced by these unprecedented events.

We want to ensure that all our customers continue to play safely on our sites and while using our products, and we do not wish these changes in circumstances to lead anyone losing track of time and/or money spent when gambling.

With this in mind, we want to flag the importance of our Responsible Gaming tools, which can help every customer stay in control and keep the experience fun. Whilst we advocate the usage of tools whenever using our products, this message is particularly pertinent now given the current situation.

Responsible Gaming tools should be used from the outset as they provide a system to help everyone stay in control of their play with both money and time that they’re comfortable to spend.

Below, you’ll find a list of some of the Responsible Gaming tools we offer. Please do take the time to familiarise yourself with them.

Deposit Limits
You can set your own deposit limits via the software. You know your limits. Let us know them too.

Game Limits
You can choose to set your own playing limits for casino (where available) and its variants, cash games, tournament buy-in or betting in general.

Cool Off Periods
Take a break whenever you need it. With this feature you can choose to cool off for a shorter period (12 to 24 hours) to help remain calm and collected and help keep the experience fun.

Time Outs
If you need a longer break from playing, try our time-out feature that allows you to take a break from 7 days and up to 120 days.

If you’d like to stop gambling altogether then you can self-exclude for a period that suits you starting from six months. You can also self-exclude for longer than six months or permanently by contacting Support.

For more information on all of our Responsible Gaming features please click here


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