When to expect your item

Delivery times for our items vary depending on where you are in the world:

Region Delivery time from dispatch notification
UK 3-5 business days
Europe 7-10 business days
Rest of the World 10-15 business days

If you don't receive the item within 28 days, get in touch with us as soon as you can.

To see your orders, log in to your account and select:
My Rewards → Rewards Store → Redemption History

If there is a problem with delivery of your order, let us know within six weeks to make a claim. Past this time, we cannot reimburse you unless the shipping company returns your package to us.

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