Server crash (cash games and tournaments)

All transactions, including pots won and lost, are posted to your Stars Account at the completion of each hand.

In the unlikely event of a server crash which prevents completion of a hand or tournament, the hands in progress at every table (tournaments and cash games) will be restored by rolling back these hands as if they had not happened.

  • Cash games

If a crash for any reason causes a hand to be incompletely recorded in our database, all of that hand's participants’ accounts will be restored to the way they were at the beginning of the hand. Such a hand shall be declared a misdeal, with all associated blinds, antes and bets returned to the players.

  • Tournaments

The hands in progress at every table will be restored by rolling back those hands. Each player's chip count will be reset to the amount at the beginning of the hand. In special circumstances, when a tournament needs to be canceled because of a crash or some other reason, players will be compensated according to the tournament cancellation policy.

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