Sending a copy of your ID card and bank statement via our mobile app

Tap on the menu (Android) or the More button (iOS), then:

Settings & Tools → Support → Submit documents

  1. Enter your phone number.
  2. You may be asked for confirmation to allow our app access to your device's camera, accept to continue.
  3. You have the option to select ID card and Bank Statement.
  4. Once you select one of these options, you can take a photo of the original document on your device and confirm if you are satisfied that the details are legible.
  5. When finished photographing both documents, select Continue to send us the documents.

Once the photos have finished uploading, a pop-up message will appear confirming that they have been sent to us.

If you are using the PokerStars Next Gen app, tap on the Account button, then:

Help → Submit documents

  • Category: Account Security and Verification
  • Sub-category: Upload Documents

Write your message, attach your documents and then tap on Send.


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