Data Privacy for our Software

Security - Keeping the game fair

We operate the most online cash games and poker tournaments in the world, taking a small amount from most cash game pots (in the form of ‘rake’) or tournament buy-ins (via entry fees) as financial recompense. Operating with this business model, the integrity of the game is paramount to our success. In fact, we maintain teams of game integrity experts to ensure no player could ever gain an advantage at the table through anything but their own skill and ability.

As the world’s largest online poker room, we rely on our hard-won, independently verified reputation for providing a fair and honest game. For this reason, allowing players any sort of unfair advantage, or ‘punishing’ any players with an unfair disadvantage, would be counter-productive and damaging to our reputation and our business. And as you can see below, would also be technically impossible

Software Security

The Shuffle

We deal the cards in a fair and honest manner. Once the deck is shuffled, it is set, and the order in which the cards are dealt cannot be changed. The software that shuffles and deals the cards cannot control who wins or loses; it just deals the cards and the rest is up to the players in the game.

Our software uses an independently verified random number generator to produce a shuffle that is completely random, and which favors no player over any other. The methods we use ensure complete randomization of the cards, and complete unpredictability of the cards to come.

Our random number generator is one of the most advanced in the industry. See the section below to learn more.

The Random Number Generator

One of the great challenges in generating a truly random number is that computers are logical, process-led machines, and so any series of numbers produced solely by a computer can never be truly random.

We use a ground-breaking system based on quantum theory. A single photon is directed at a semi-reflective mirror; the angle at which it is reflected, or whether it passes through, is an entirely random process that can never be accurately predicted, reproduced or interfered with.

Our random number generator has been tested and certified by Gaming Labs International (GLI) to meet the industry standard for highly-regulated jurisdictions. Click here to learn more, or click here to read our Certification of Integrity.

Player Security

Keeping Player Funds Safe and Separate

All player funds and account balances are held in segregated accounts, and are never used for operational expenses. These segregated accounts are managed by a leading European bank.

This arrangement ensures that we can at all times fulfil our monetary obligations toward our online players, and provides further reassurance that player funds are always secure with us. Click here to learn more.

Responsible Gaming

We have a commitment to ensure that online gaming remain fun and safe. That means preventing people from playing if they are underage, and helping those who do not have control over their playing.

If you feel you may benefit from some time away from online gaming, you may choose to exclude yourself from playing with us (or any of our brands that require your Stars ID to play) for 7, 30, 60, 120 or 180 days, or even longer. It is also possible to self-exclude yourself from a particular game, or to restrict deposit limits or cash game/tournament buy-in limits. To do so, open the ‘Tools’ > ‘Responsible Gaming’ menu in the desktop client.

You can read our responsible gaming policy here, and find more information here.

Account Security

Your Password

We employ some of the toughest and most secure systems to protect the integrity of your account, but any account is only as secure as its weakest link, which for many people is their password.

Try to create a strong password that doesn’t contain readily available information, such as your date of birth, or any obvious examples such as ‘password’ or ‘123456’. Use words and phrases that are easy to remember but hard to guess, and combine letters, numbers and symbols. Don’t use the same password across multiple sites, and avoid words that appear in a dictionary (in any language). Your password can be up to 20 characters long, and lengthier passwords are usually stronger.

Once you have a strong password, take care to protect it - never share it on social media or write it down where it may be found. If others are able to access your computer, don’t leave your account logged-in, and don’t use the ‘Remember Password’ option in the log-in screen.

Password protection is your responsibility and leads to secure online management.

SMS Validation

Validating your Stars Account using SMS text messaging provides increased security for your account. When activated, you will receive a SMS text message with a secret code if we detect potential irregularities with the operation of your account. In these instances, the facility to conduct real money transactions (including real money play) will be suspended until you enter the provided code into the software.

Activating or deactivating SMS validation for your account can be done via the ‘Settings’ > ‘Account Details’ menu in the desktop software. If you have any queries, are not receiving SMS validation messages, or no longer have access to the phone number that was registered, please contact Security.

Stars PIN

Using a PIN to log in to your account - in addition to your Stars ID and password - provides a further level of security for your account. You can adjust your PIN settings via the ‘Settings’ > ‘Account Details’ menu of the desktop software, or via the ‘More’ menu in the mobile app.

Once activated, you will be prompted to enter your PIN upon each log-in. The numbers will change position each time, stopping most keyloggers from recording where you click and what buttons you press.

If you lose your Stars PIN, you can request a new one which will be sent to your registered email address. Log in as usual, then click ‘Stars PIN Recovery Service’ when prompted for your Stars PIN. If you have lost your Stars PIN and no longer have access to the email address registered to your Stars Account, please email Support.

RSA Security Token

An RSA Security Token is a device that generates an extra password needed to log-in to the game client. Each password only shows on the screen for a few seconds. After that, a new password is generated and the old one expires.

To order, activate, enable or disable an RSA Security Token, visit the ‘Settings’ > ‘Account Details’ menu in the desktop software and click on ‘RSA Security Token’, or look for ‘RSA Security Token’ via the ‘More’ > ‘Settings & Tools’ menu of the mobile app.

If you have any questions about software, player or account security, please contact Support.

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