Player Accounts - Frequently Asked Questions

Support

I have a question about anything PokerStars related. What do I do now?

Forgot Password

I forgot my password. Can I open a new account? I forgot my password. How do I get a new one?

Forgot User ID

I forgot my User ID. Can I open a new account? What do I do if I have forgotten my User ID?

Images

How do I upload an image? I uploaded an image, why is it not displaying at the tables? I have had my image for a long time, and now I want to change it. But, the option to change it is greyed out!

Connection & Disconnection

I cannot connect to your server, what should I do? How do I send Log Files? Where will I find them? I continue to disconnect while playing. Please help!

Email Validation

It says I need to validate my email address. What is this all about? How do I validate my email address??

Play Money Games

How do I get more Play Money? How many Play Money Sit & Go tournaments can I play at the same time? How about Ring Games? Is there a maximum of how many Play Money chips I can accumulate?

Tournaments

I am registered for a tournament, but cannot find it. How do I view all tournaments I am registered in? I am unable to find a specific tournament, and I have the tournament number. Can I search for it? Many players are sitting out, and it’s ruining the game! Is this allowed?

Game Integrity

How does your shuffle work? How do I know that it is fair?

Hand Histories

How do I save my Hand Histories? How can I review the hands I just played?/What is the Instant Hand History? Can I get a visual representation/replay of the hand I just played?

Chat

I am unable to see some/any chat at the tables? Why can I not see my own chat at the tables, but other’s chat is visible? Another player is abusive. How can I make them stop? I lost my chat, but I did nothing wrong! What do I do now?

Missing features

I am missing a feature I previously used/need to use – how do I get the full-feature version of your software?

Ideas, feedback and suggestions

I have a great idea on how to improve PokerStars in some way. Who can I address this to?

Atbildīga spēlēšana

Responsible Gaming

Mēs atbalstām atbildīgu spēlēšanu un iestājamies par patīkamu un pozitīvu spēlēšanas vidi.

Jautājumi atbalsta dienestam

FAQ

Mūsu atbalsta dienests ir izveidojis sarakstu ar atbildēm uz jautājumiem, kurus mūsu spēlētāji uzdod visbiežāk.

Jautājumi par pokera spēlēm

faq games

Bieži uzdotie jautājumi un atbildes par pokera spēlēšanu PokerStars vietnē.

Īpašie piedāvājumi

Special Offers

PokerStars vietnē visa gada garumā ir pieejami īpaši piedāvājumi ar naudas balvām, vietām uz labākajiem klātienes turnīriem un daudz ko citu.

Kā spēlēt pokeru

How to Play Poker

Pokera noteikumus, padomus iesācējiem un spēles stratēģiju Jūs atradīsiet PokerStars sadaļā "Kā spēlēt".

Spēlēšana uz naudu

Chip Stack

Veiciet savu pirmo naudas iemaksu un sāciet spēlēt PokerStars. Iemaksu veikšana ir ātra un droša.