PKR Funds Retrieval: Frequently Asked Questions


Will PKR re-open? Who is the Administrator and how can I contact them?

My PKR Account

I deposited just before PKR shut down, but this deposit does not show in my balance. What can I do? I withdrew just before PKR shut down, but this withdrawal was never received. What can I do? I had a PKR affiliate account and my balance was held within my PKR poker account. Where are those funds? I want to dispute my PKR balance as I believe the amount to be incorrect. How can I do this? Where are my tournament tickets, loyalty points, play chips, uncleared bonus or refer-a-friend credit?

My PokerStars Account

I don't remember my PokerStars details, but I'm pretty sure I have an old account. What do I do? I don't remember my PokerStars details, can I create a new account? Can I create a new account to receive these funds? I never played on PokerStars, can I create a new account? My Stars Account is permanently self-excluded. What can I do to access my PKR funds? My Stars Account is temporarily self-excluded. What can I do to use my PKR funds to play on PokerStars? My PKR account was self-excluded. Will my self-exclusion automatically carry across to my Stars Account? I have multiple PokerStars accounts. Which one should I use? My Stars Account has been barred or closed by PokerStars. How can I get my PKR funds?

Receiving Funds

My PKR account currency was different to that of my Stars Account. How is the balance transferred? I reside in a jurisdiction where real-money activity on PokerStars is prohibited. How can I access my PKR funds?

PKR Balance Retrieval Process

How does the process work? I went through the process but no funds were credited? I received an error that the link in my email has already been used.


Can I withdraw my PKR funds from my Stars Account? What payment methods are available for me to withdraw? How do I request a withdrawal? Is there a minimum amount I can withdraw? What can I do if my PKR balance is below the minimum amount that can be withdrawn on PokerStars?


Are there any special promotions for PKR Players?

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

How to Play Poker

How to Play Poker

You'll find the rules of poker, beginner tips and in-depth strategy in the PokerStars How to Play section.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.