PokerStars Support

PokerStars is proud to have a conscientious and dedicated service team working for you. Our support team is ready to answer your queries 24 hours a day, 7 days a week.

General Inquiries

The best place to find answers to game-related questions is in our Frequently Asked Questions (FAQ) section. If your question is not covered in the FAQ, you can contact us and a member of our support staff will be happy to assist you.

If you don’t have a PokerStars account already, or can’t access your account for any reason, then write to us by email at support@pokerstars.eu.

Otherwise, you can contact us through the PokerStars software using the Contact Support Form. A link to the form can be found in the ‘Help’ menu of the PokerStars software:

Contact Support

Simply select your preferred language, select the most appropriate Category (for example, ‘Tournaments’) and Sub-Category (for example ‘Tournament Rules’), input a Subject (for example ‘Question about Disconnected Players in Tournaments’) and then input your query.

Contact Support Form

Please include as much information as possible about your question or concern, so we can handle your email quickly, completely and professionally. If you receive an error message, or have a technical problem, please provide us with the message or a screenshot so we can best understand the problem and address it in a timely manner.

Real Money Deposits (Deposit Assistance)

When making a real money deposit in the Cashier, PokerStars can help you with our Deposit Assistance Department (DAD) feature. If your deposit is refused, you will be offered the ability to request live support. Once you click on this, PokerStars will then contact you via live chat to assist you with your deposit. If you do not see an offer of live support, email dad@pokerstars.eu, with ‘Chat Request’ in the subject line and remain logged in to PokerStars.

Deposit Assistance is currently available in English, Spanish, French, Italian, Russian, Dutch, and Portuguese.

Ansvarsfullt spelande

Responsible Gaming

Vi jobbar hårt för ansvarsfullt spelande, och vi strävar alltid efter att skapa en trevlig och positiv spelupplevelse.

Kundtjänst - Vanliga frågor

FAQ

Vår kundtjänst har sammanställt en lista över vanliga frågor och svar.

Pokerspel - Vanliga frågor

faq games

Vanliga frågor och svar om att spela poker på PokerStars.

Specialerbjudanden

Special Offers

PokerStars har specialerbjudanden året runt, med prispengar, platser till de bästa live-eventen och mycket mer.

Hur man spelar poker

How to Play Poker

Du hittar pokerregler, nybörjartips och avancerad strategi i PokerStars sektion Hur man spelar.

Spel om pengar

Chip Stack

Gör din första insättning och börja spela på PokerStars. Insättningarna är snabba och säkra.