Player Accounts - Frequently Asked Questions

Support

I have a question about anything PokerStars related. What do I do now?

Forgot Password

I forgot my password. Can I open a new account? I forgot my password. How do I get a new one?

Forgot User ID

I forgot my User ID. Can I open a new account? What do I do if I have forgotten my User ID?

Images

How do I upload an image? I uploaded an image, why is it not displaying at the tables? I have had my image for a long time, and now I want to change it. But, the option to change it is greyed out!

Connection & Disconnection

I cannot connect to your server, what should I do? How do I send Log Files? Where will I find them? I continue to disconnect while playing. Please help!

Email Validation

It says I need to validate my email address. What is this all about? How do I validate my email address??

Play Money Games

How do I get more Play Money? How many Play Money Sit & Go tournaments can I play at the same time? How about Ring Games? Is there a maximum of how many Play Money chips I can accumulate?

Tournaments

I am registered for a tournament, but cannot find it. How do I view all tournaments I am registered in? I am unable to find a specific tournament, and I have the tournament number. Can I search for it? Many players are sitting out, and it’s ruining the game! Is this allowed?

Game Integrity

How does your shuffle work? How do I know that it is fair?

Hand Histories

How do I save my Hand Histories? How can I review the hands I just played?/What is the Instant Hand History? Can I get a visual representation/replay of the hand I just played?

Chat

I am unable to see some/any chat at the tables? Why can I not see my own chat at the tables, but other’s chat is visible? Another player is abusive. How can I make them stop? I lost my chat, but I did nothing wrong! What do I do now?

Missing features

I am missing a feature I previously used/need to use – how do I get the full-feature version of your software?

Ideas, feedback and suggestions

I have a great idea on how to improve PokerStars in some way. Who can I address this to?

Ansvarsfullt spelande

Responsible Gaming

Vi jobbar hårt för ansvarsfullt spelande, och vi strävar alltid efter att skapa en trevlig och positiv spelupplevelse.

Kundtjänst - Vanliga frågor

FAQ

Vår kundtjänst har sammanställt en lista över vanliga frågor och svar.

Pokerspel - Vanliga frågor

faq games

Vanliga frågor och svar om att spela poker på PokerStars.

Specialerbjudanden

Special Offers

PokerStars har specialerbjudanden året runt, med prispengar, platser till de bästa live-eventen och mycket mer.

Hur man spelar poker

How to Play Poker

Du hittar pokerregler, nybörjartips och avancerad strategi i PokerStars sektion Hur man spelar.

Spel om pengar

Chip Stack

Gör din första insättning och börja spela på PokerStars. Insättningarna är snabba och säkra.