Frequently Asked Questions - Delivery
Regular Mail/Postal services
If your order is shipped via Regular Mail, the delivery will be done by the local Postal services in your area.
The methods and timeframes for delivery vary from country to country, but usually they will make up to two delivery attempts before leaving a card and holding your parcel at the local postal office.
The card will state the date and time they tried to deliver the parcel, the address and business hours of the postal office where your parcel is being held, the date it will be available for pick-up and sometimes a reference code.
In some occasions a redelivery can still be arranged with them or, if this is not possible, you will have to pick up the parcel at the designated postal office. Usually they will hold the parcel for up to two weeks after which the parcel will be returned to the VIP Store or disposed of.
If your order is shipped via courier (for example FedEx), a tracking code will be emailed to you and you will be able to track it online using the courier´s website. The delivery will be entirely organized by the courier.
The courier will usually make two or three delivery attempts, and after each one a card is left with the date and time they tried to deliver the parcel, a tracking code, address and telephone number for their local office and sometimes a date when they will return for redelivery.
If the courier´s repeated delivery attempts are unsuccessful, they will eventually request that you collect the parcel from their local office, or that you contact them in order to arrange a convenient date and time for delivery.
Usually they will hold the parcel for up to two weeks and, if not collected nor delivered and contact cannot be made with you;, the parcel will be returned to the VIP Store or disposed of.
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